Job Description

Job Description

Job Description

We are looking for someone to join our team as a Customer Service Representative for our client in Ontario, OH!!

The primary focus of this position is to act as the single point of contact on a day-to-day basis for all internal and external customers by utilizing in-depth knowledge of company products and services as well as strong customer relationships to increase customer retention and drive business growth. Duties in this position require analysis and use of individual judgment. Specific duties for this position include answering phones and following through on customer inquiries.

Essential Duties:

All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed:

• Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redo’s, technical questions, and conduct outbound calls.

• Prioritize and problem solve complex customer issues and concerns.

• Manage Customer late lists, moving late jobs through lab and communicating with customers.

• Investigate and troubleshoot shipping and delivery concerns.

• Act as a liaison between the lab and inter-company laboratories.

• Perform other duties within the customer service department or other areas as assigned.

• Maintain a clean and organized work environment.

• Observe all company policies, rules, and safety practices.

Physical Requirements:

• Occasionally lift and move up to 20 lbs. to waist height unaccompanied.

• Regularly sit for duration of shift.

• Occasionally required to walk, stand, stoop, climb, or balance.

• Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.

• Use of close vision, color vision, depth perception and ability to adjust focus.

Work Environment:

• Fast paced, office environment.

• Regularly work with others.

• The noise level in the office is generally quiet.

Qualifications:

Education/Experience

• High School education or equivalent preferred.

Language Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write short correspondence.

• Ability to communicate effectively in a team environment.

• Ability to use professional language/conduct when communicating externally to customers.

Math Ability

• Basic ability to add and subtract.

• Understand decimal numerical sequencing.

Reasoning Ability

• Ability to multi-task and prioritize.

• Demonstrate good judgment and decision making skills.

Computer Skills

• Basic understanding of the Microsoft Office programs including Microsoft Word, Microsoft Excel, and Outlook.

• Keyboarding skills with the ability to 10 key and type.

Certificates and Licenses

• ABO Certified preferred.

Shift:

• Monday-Friday 8:30am-5:30pm

Pay Details: 17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Job Tags

Hourly pay, Holiday work, Temporary work, Local area, Shift work, Monday to Friday,

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