Customer Support Technician IV (T4) Job at APPLIED MATERIALS, Portland, OR

bkxOaVF0eEl3d2pIdW1rT2pjbWRLOHA3UVE9PQ==
  • APPLIED MATERIALS
  • Portland, OR

Job Description

Description  

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

 

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

  • Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks 

Business Expertise

  • Has a good understanding of how the team integrates with others to achieve objectives

Leadership

  • May provide informal guidance and support to more junior team members

Problem Solving

  • Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

  • Impacts the quality of own work and its contribution to the team

Interpersonal Skills

  • Uses communication skills to regularly exchange information 

Qualifications  

Education

  • Associate's Degree
  • 4 - 7 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Qualifications

Education:

Associate's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Referral Payment Plan:

Employee Referral (Standard)

U.S. Salary Range:

$27.00 - $37.40

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Job Tags

Contract work, Work experience placement, Relocation, Shift work,

Similar Jobs

Dexis Consulting Group

Global Security Deputy Director Job at Dexis Consulting Group

 ...challenges in complex environments, paving the way for a more secure and prosperous world. Dexis embraces diversity, equity, and...  ...security for staff and consultants at the corporate office and overseas project field offices. Develop and implement comprehensive security... 

Whole Child Therapy Inc.

Speech Language Pathology Assistant - Pediatric Therapy Clinic - Full Time Job at Whole Child Therapy Inc.

 ...Job Description Are you a passionate and dedicated Speech Language Pathology Assistant looking to make a positive impact in the lives of children...  ...? Join our supportive and welcoming team at Whole Child Therapy! We have full-time opportunities to provide speech... 

CyberCoders

Construction Project Manager (Capital Projects) Job at CyberCoders

 ...If you are an Project Manager with commercial or industrial construction experience, please read on! Job Title: Project Manager (Capital Projects) Job Location: Walbridge, OH Salary: $130K to $160K + Per diem + travel stipends Founded in 1955, we are a multi... 

Ohio History Connection

Spring 2025 Academic Intern - Archaeology Job at Ohio History Connection

 ...of Ohio's stories. Embrace the present, share the past and transform the future. Position: Spring 2025 Academic Intern - Archaeology Type: Unpaid Academic Internship Schedule: Part-time, unpaid position from Monday, January 13, 2025 until Friday, March 2... 

The UPS Store #

PART TIME SALES ASSOCIATE Job at The UPS Store #

Job Summary: The UPS Store #0434 in PITTSBURGH, PA , McKnight Siebert Shopping Center, is seeking a dynamic and customer-oriented individual to join our team as a Part Time Sales Associate. job, and the role is for an individual The successful candidate will be responsible...