Job Description

JOB TITLE: Desktop Support Technician TOP SKILLS: Windows, Mac, JAMF, SCCM LOCATION: Palo Alto, CA DURATION: 6+ Month contract with potential to hire or extensions RATE RANGE: Market Rate

SUMMARY:

Our direct client is searching for a highly qualified Desktop Support Technician to join their fast-paced team in Palo Alto. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills, and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.

RESPONSIBILITIES:

Provide onsite and remote support for computers and mobile devices Troubleshoot hardware and software issues on Windows and MacOS Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more Utilize device management systems including SCCM, Active Directory, Azure, JAMF, and Intune to troubleshoot issues Troubleshoot basic network issues on local endpoints including DNS, DHCP, and VPN issues Create, edit, and improve technical articles and other procedures for systems Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering, and Network to escalate and resolve enterprise level issues Manage day-to-day tickets and resolve issues within SLA’s as defined by IT Operations policy Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner

QUALIFICATIONS:

Minimum of 4 years desktop support experience including Windows and Mac Linux experience preferred Experience troubleshooting engineering applications preferred Experience providing IT support in an enterprise environment utilizing Active Directory, Azure, and Exchange Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner Excellent customer service skills, strong attention to detail with excellent follow-up

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Job Tags

Contract work, Local area, Remote job,

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