Job Description

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Fraud Prevention and Detection Analyst Lead, you will provide expert knowledge of fraud policies, processes, systems, Litigation, and industry practices to help detect and minimize high-risk and/or suspicious activities. Protects member assets by minimizing fraud loss, risk exposure and by providing efficient customer service; assists with developing fraud prevention and detection business plans that provide employees with resources and information to accomplish business objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

• Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing fraud losses.
• Leverages expert business/analytical knowledge to identify process/strategy deficiencies and provides recommendation for process improvement.
• Monitors operational metrics to provide insight to management on business performance and recommends solutions and improvements for fraud prevention.
• Reports validated fraud activity to Strategy Teams, Financial Security Investigations and Fraud Recovery Teams, and/or Special Investigations Unit team and performs ad-hoc report analysis to identify fraud patterns.
• Responsible for researching, resolving, and providing timely response to fraud activity research requests.
• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences management team and executives.
• Exhibits high level of integrity during presentations and interactions with executive leadership.
• Provides guidance to fraud investigators and serves as a resource to team on escalated issues of a complex nature.
• May provide input to policies, programs and other efforts crafted to prevent, detect, identify, and resolve fraudulent activity by customers, potential customers, and outside agents.
• Responsible for driving action plans for issue management to mitigate potential risks and identify gaps within operational processes.
• Consults with internal partners on standard methodologies, processes, and procedures to prevent financial losses from fraud, answers incoming internal partner inquiries.
• May collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of risk management, fraud investigation or fraud prevention/detection experience in a financial services industry.
• Expert knowledge of enterprise fraud management platforms and techniques used to identify fraud trends.
• Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulation.
• Extensive experience supporting risk/compliance initiatives within the business.
• Experience resolving and working through escalated and complex customer issues.
• Demonstrated ability to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic and tactical recommendations to business partners.
• Excellent verbal, written, and interpersonal communication skill.
• Specific to Bank incumbents: General knowledge of REG CC, REG E, REG O and or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Proven ability to quickly understand complex topics and speak to newly acquired information succinctly.
• 4 years of experience with process mapping and/or design to provide short/long term driven solutions
• Extensive experience performing deep dives and performing root cause analysis
• Understanding of process and procedure flows to provide applicable feedback
• Experience process mapping and optimizing workflows
• Executive presenting skills

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $161,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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