Job Description

ValSource Inc is seeking a dedicated Live Chat Agent / Customer Support Specialist to join our vibrant team in a remote position. In this role, you will be the frontline representative of our company, engaging with customers through live chat to address inquiries, troubleshoot issues, and provide exceptional support. Your ability to communicate effectively and empathize with customers will play a vital role in enhancing their experience with our products and services. We value individuals who are passionate about delivering top-notch customer service and who thrive in a fast-paced environment. If you are excited about helping customers and being part of a collaborative remote team, we encourage you to apply.

Responsibilities

• Respond promptly to customer inquiries via live chat, ensuring a high level of service.
• Provide accurate information regarding products and services while addressing customer concerns.
• Troubleshoot technical issues effectively and guide customers through resolution processes.
• Document customer interactions and feedback for continuous improvement and reporting.
• Collaborate with internal teams to resolve complex issues and enhance customer satisfaction.
• Maintain a positive attitude and professional demeanor in all customer interactions.
• Participate in ongoing training and development to stay updated on product knowledge.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in customer service or support roles, preferably in a remote setting.
• Strong verbal and written communication skills.
• Ability to handle multiple conversations efficiently while maintaining a high level of customer satisfaction.
• Proficiency in using live chat software and customer support platforms.
• Strong problem-solving skills with a customer-centric approach.
• Ability to work independently and collaboratively within a remote team environment.

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