Job Description

Job Description

Job Description

**pay rate based on Licensure & Experience

POSITION SUMMARY

To provide quality service in a customer service-oriented environment. Clinical duties may include taking and recording vital signs, administering medications as directed by physician, triaging phone calls, assist the clinic RN with pharmacy calls, Prior Authorizations for medications, and ECT scheduling. Receptionist duties may include answer phone calls, scheduling appointments, scanning documents into the EMR, and opening and closing the clinic when needed.

Complete other tasks as requested to support clinic providers and staff.

ESSENTIAL FUNCTIONS

• Obtain vital signs, weight and height at each visit and record in EMR.

• Provide patient educational materials as requested by the providers.

• Monitor incoming e-prescribe and faxed refill requests in the EMR system and handle according to established procedures.
• Retrieve, route, and/ or respond to all messages from Audix Phone system on a daily basis.

• Complete Prior Authorizations for medications and services.
• Administer injectable psychotropic medications
• Maintain medication sample cabinet, organize and manage prescription coupons, and handouts.

• Manage Patient Portal functions; respond to all inquiries and messages.
• Check patients in upon their arrival, verify existing information, update as needed. Scan all insurance cards for new patients and update annually, process patient documents, update releases of information, collect co-payments, and notify physician of patient arrival in a timely matter.
• Post all payments to patient account, provide receipt to patient, secure funds and/or clinic receipts, and ensure financial batch in Practice Management closed at the end of the day.
• Respond to and manage multiple phone lines, to include immediate dissemination of messages to the appropriate staff either by electronic communication or through paging system.
• Check patients out after appointments, schedule next appointment per provider directives.
• Prepare daily courier bag for pick up and empty incoming courier bag, routing contents of the bag to the appropriate staff, department, or area the same business day.
• Assist lead receptionist with any duties as requested to include, but not limited to, scheduling, scanning, and indexing, preparing encounter forms, preparing new patient packets, and maintaining cleanliness of patient waiting area, reception, and offices

• Adhere to Universal Precaution Procedures and HIPAA regulations.
• Attend all meetings and trainings as directed.
• Reliable Attendance and Punctuality.
• Other duties as assigned or as needed to support providers.

Education: High School Graduate and CMA certified

Experience: One to two years related experience in the mental health field

SKILLS & ABILITIES

Computer Skills: Experience with Electronic Medical Records, Microsoft Office and Outlook is preferred.

Certificates & Licenses : Certification in Medical Assisting is required

Other Requirements: Understand and follow all Universal Precaution Operating Procedures. Understand and follow all HIPAA guidelines and procedures. Confidentiality of all written and electronic data, inclusive of: Protected Health Information, billing information and operations data. Assist with various administrative tasks to support department operations as directed; may also be assigned special projects. Additional duties as required by the Clinic Manager. Maintain proficient knowledge of organizational emergency procedures.

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