Job Description
Salary : $49,233.60 - $55,640.00 Annually
Location : Concord, NH
Job Type: Full-Time
Job Number: 2025-11
Department: Police
Opening Date: 07/19/2024
Description DEPARTMENT: Concord Police Department TYPICAL WORK SHIFT/SCHEDULE: Variable schedule.
STARTING SALARY: $23.67 to $26.75 per hour (Top of Range $32.61) with a competitive flexible benefits package. Including low deductible health insurance, dental plan, paid vacation and holidays, short and long term disability as well as life insurance and 457 investment plans.
Op en Until Filled with ongoing review of applicants. Looking to fill an immediate opening. APPLICATION INSTRUCTIONS: A City Application is required. Applications may be completed online at For more information on applying, please call the Human Resources Department at (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1. Please contact Lieutenant Barrett Moulton with any questions at (603) 225-8600 or by email at bmoulton@concordpolice.com
Job Summary: Receives and dispatches emergency and routine calls for the city Police Department in order to protect life and property and secure the well-being of the citizens of the City of Concord. Answers calls in a timely, professional, and appropriate manner.
Examples of Duties Monitors officer safety, position, and progress on all calls for service, person checks, motor vehicle stops, and community policing projects; monitors all extra duty officers on detail and all Criminal Division personnel; monitors all parking control units and the Community Service Aid.
Receives and handles incoming telephone calls, including 911 calls, Crime-Line calls, Concord Hospital calls, state Hospital calls, and state Prison calls; answers non-emergency calls as needed; determines priority of calls and takes appropriate action.
Provides information for officers as needed; ensures that all calls for service are updated in IMC; ensures all computer files are updated for each call; ensures that hazardous calls and high priority calls are placed on the "hot sheet" for incoming roll call.
Ensures that members of the command staff are kept current on all calls of importance, such as burglaries, robberies, and all violent or substantial calls for service.
Makes outgoing calls to citizens, businesses, and other police and emergency service agencies to give or obtain information for officers, administration, and department members; ensures a constant and correct flow of information between all parties involved in incidents.
Monitors radio traffic of other agencies; transmits and receives information on two-way radio channels; provides information as requested or assistance as needed.
Maintains building security; regulates access to front lobby door; secures dispatch center door, rear garage walk-in doors, and garage bay doors; monitors audio intercom; ensures that no unauthorized access is gained; apprises supervisors of persons entering and exiting the building.
Monitors safety of officers and prisoners in the holding facilities, including the booking room and cells; uses audio and visual devices as necessary; monitors the safety of officers; monitors prisoner safety and security; monitors officers and juveniles in juvenile detention room.
Monitors exterior security of building and vehicles in police lot.
Answers calls from alarm companies and dispatches appropriate personnel.
Ensures that radio and other equipment in the dispatch center remain in working order; notifies responsible parties of any failures.
Provides officers, support personnel, and outside agencies with information from in-house computer and SPOTS computer; runs motor vehicle and criminal records on all arrested parties and forwards information to arresting officers; runs local checks for wants, warrants, and cautions on all suspects, suspicious persons, and calls for service.
Records information on in-house computer for all calls for service, including names, addresses, descriptions, locations of incidents, vehicle descriptions, lists of damaged or stolen property, descriptions of missing or wanted persons, times of arrest, and times of officer notification, arrival, and clearing of calls.
Retrieves information from in-house computer, including, roll call items, calls for service, warrant entries, restraining orders, trespass letters, motor vehicle citations, and other items.
Backs up computer tapes daily; changes printer paper and ribbon; troubleshoots the system.
Utilizes SPOTS computer to obtain motor vehicle, criminal history, stolen property, and missing persons records.
Enters motor vehicle, criminal history, stolen property, and missing person records into SPOTS computer.
Maintains written logs of all criminal histories, police wrecker requests, private tows, repossessions, lost and found animals, and found bicycles; records and researches information as necessary for officers and citizens; edits older information.
Utilizes SPOTS computer to obtain local, state, and federal agency phone numbers, addresses, fax numbers, and computer identifier numbers.
Assists with reception duties.
Reads, reviews, and comments on daily log, written e-mails, and updated directives from supervisors, command staff, and various city agencies and employees.
Performs other related duties as required.
Typical Qualifications Education and Experience: High School Diploma or its recognized equivalent supplemented by class work in personal computers, electricity and electronics.
There is no experience requirement for this position. However, prior communications or public safety experience is desirable.
Must be able to work shift as assigned.
OR
Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
Licenses and Certifications: (Depending on area of assignment)
Ability to obtain S.P.O.T.S. (State Police Computer System) Operator Certification.
Supplemental Information MATERIAL AND EQUIPMENT USED :
Radio, Telephone, and Related Equipment
General Office Equipment
S.P.O.T.S. (Interstate) Computer System
Video Camera Monitors
Telephone and Radio Recording System
Electronic Door Systems
In-House Computer System and Printers
In-House Paging System (Intercom)
Intercom Speaker System
Crime Line Phone
Computer Mainframe and Back-Up Equipment
TTY Equipment
911 CAD
Knowledge of: The territory contained within the area, including but not limited to streets, major landmarks, apartment complexes, major business locations, and buildings.
Correct use of radio and telephone communications systems.
FCC requirements.
SPOTS computer system operation and guidelines.
Mental and Physical Abilities to: Read and understand written directions, text, numbers, and legal terminology.
Learn proper dispatch procedures, including analyzing incoming information to determine the level of resources required and the ability to prioritize calls.
Learn proper procedures for running vehicle registration, warrants, driver information, and article inquiries.
Learn to operate radio, telephone, and related equipment operations.
Perform multiple tasks concurrently.
Maintain a calm, measured demeanor during periods of extreme stress.
Assimilate information and respond quickly.
Handle a wide variety and large volume of emergency calls.
Establish effective professional working relationships with other Communications Operators, supervisors, Police Officers, the general public, ambulance company representatives, wrecker company representatives, fire service and EMS personnel, and members of other public safety agencies.
Hear, understand, and orally communicate detailed information accurately and completely.
Speak clearly and distinctly.
Remain calm in stressful situation and deal courteously, professionally, and firmly with callers who may be hysterical in order to obtain critical information.
Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.
Occasionally lift light objects.
Use tools or equipment requiring a high degree of dexterity.
Distinguish between shades of color.
See and read a computer screen and a variety of written materials, all of which require close vision abilities.
Employees must be able to reach and extend hands in any direction as well as handle, hold, grasp, turn, or otherwise work with hands.
RSA's and all state, local, federal and motor vehicle laws and regulations or ability to find same in a timely fashion.
Skill in: Operating office equipment and typing.
Dealing effectively with a variety of people, including during an extreme emergency.
Working Conditions: Work is performed in an office.
The employee may be exposed to noise, machinery with moving parts, contagious or infectious disease, irritating chemicals, and possible electrical shock.
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
City of Concord Human Resources Department Benefits Summary BENEFLEX PROGRAM SUMMARY (Effective July 1, 2024)
Employee compensation consists of two parts - direct wages and benefits. The City of Concord provides a "flexible benefit plan" or "cafeteria benefit plan" known as "BENEFLEX". This plan offers a range of benefit choices in the areas of: Health Plans, a Dental Plan, Life Insurance, a Medical Flexible Spending Account, a Dependent Care Reimbursement Account as well as Accident/Sickness (Disability) Plans.
The City provides each full-time employee with benefit dollars, subject to annual City Council appropriation, for use in purchasing both medical and dental benefits, based on Federal eligibility guidelines. The exception to the Federal eligibility guideline falls under Healthcare Reform's Affordable Care Act with regard to adult dependent children between the ages of 19-26. The Affordable Care Act requires employers offering dependent coverage to cover adult children between the ages of 19-26, regardless of student status. Selection of additional benefits, such as a medical plan with a more expensive premium, flexible spending accounts or increased life insurance, may be paid for through payroll deduction on a pre-tax basis. If there is money left over from an employee's benefit dollars after benefit selection, it is treated as taxable income. Benefits take effect on the first of the month following hire date. An orientation/enrollment session with a full explanation of the Beneflex plan and its options is held once each month for new employees or as needed when new employees arrive.
Because of the tax implications, this type of a benefit program is governed by Section 125 of the Internal Revenue Service Code. The Beneflex "Plan Year" is July 1 through June 30. After initial new employee enrollment, changes in benefit selections are only allowed during the group re-opening period just prior to each plan year, within 30 days of a birth, adoption, death, marriage, divorce, a change in the employment status of the employee or employee's spouse or within 60 days of a loss of Medicaid coverage or loss of coverage under the Children's Health Insurance Program (CHIP).
Wellness Program The City of Concord continuously strives to offer comprehensive, responsive, and flexible health benefit plans and programs. All full-time employees and City-insured spouses are eligible to participate in the City's Wellness Program.
In partnership with its insurers, the City of Concord is pleased to offer employees a unique opportunity to improve their overall health and create a healthier lifestyle utilizing an online platform. The City provides dollars ("wellpoints"), which can be used to offset the employee share of health insurance premiums. Wellpoints are earned for your participation in:
- Benefit education sessions
- Health Questionnaires (every other year)
- Various health or fitness challenges
- Various health or wellness related educational programs
- Physical exercise activities
- On or off-site health screenings
Wellpoints earned the previous Wellness year (June through May) will be awarded at the end of May. If an employee does not need the additional wellpoints to purchase medical insurance, they may be used for other aspects of the Beneflex program or just received as cashback in their paychecks.
Research has clearly shown that promoting health and fitness at the workplace and at home helps employees reduce the rate of premium increases and related health insurance costs, improve overall participant health, reduce stress levels, and become wiser health care consumers. The potential value of wellness programs to employers is just as impressive, with results such as reduced absenteeism, lower healthcare costs, improved employee morale, reduced employee turnover, better customer service, and enhanced employee recruitment. It is a win-win situation for everyone and it is fun!
Current Options Available Under Beneflex Program Include :
Health Care Plans Three plans are available through Harvard Pilgrim:
- Harvard Pilgrim HealthCare HMO 500 ($25 copay)
- Harvard Pilgrim HealthCare Elevate Health (T1-$25 copay/T2-Deductible then 20% coinsurance)
- Harvard Pilgrim HealthCare HMO High-Deductible HSA ($2000/$4000 Deductible)
Dental Insurance Plan One plan is available through Delta Dental:
Provides full coverage on certain diagnostic and preventive services, and limited coverage on certain restorative, prosthodontic (bridges, crowns, etc.), surgical, endodontic, periodontic, orthodontic coverage, and emergency services.
Vision Insurance Plan One plan is available through Delta Vision:
Provides coverage on a wide range of services (routine eye exams, glasses, contact fittings, evaluations and lenses) and offers additional savings on non-prescription sunglasses and laser vision correction. This plan is voluntary and is available through a post-tax payroll deduction.
Life Insurance Plans Core coverage offered through UNUM with a benefit equal to one year's base salary (up to a $150,000 max) is funded by the City. Employees may upgrade in $1,000 increments with a minimum of $10,000 up to a maximum of $500,000 by funding the premium difference themselves. Additionally, employees are able to purchase spousal life insurance in $5,000 increments up to a maximum equal to the employee coverage, not to exceed $500,000 and/or child life insurance coverage in $2,000 increments up to $10,000.
Income Protection Plans The Income Protection Plan is provided at no cost and includes a sick leave program, Short-Term Disability Insurance, and Long-Term Disability Insurance. The Short and Long-Term Disability Insurance is offered through UNUM and provides employees with a portion of their income when out of work for a non-work related injury or an illness beyond an initial elimination period.
NH Paid Family & Medical Leave (NH PFML) Provides a 60% wage replacement (up to the social security wage cap) for up to six weeks per year (after an initial 7-day elimination period) for absences from work for covered common life events such as:
- An employee's own serious health condition when disability coverage does not apply
- An employee to bond with a child during the first year of birth, including placement for adoption or fostering
- An employee to care for a family m ember with a serious health condition
- Any qualifying urgent demand or need arising out of the fact that the employee's spouse, child or parent is a covered military member on covered active duty
- An employee to care for a covered service member with a serious injury or illness if the employee is the service member's spouse, child, parent or next of kin
NH PFML will run concurrently with the federal Family and Medical Leave Act (FMLA) when the employee qualifies for both programs. If the employee is eligible for workers compensation, they will not qualify for PFML benefits for this same event. If the employee qualifies for Short-Term Disability, they will not qualify for PFML benefits for the same days absent. This leave can be used intermittently.
Flexible Spending Account (FSA)* A FSA can be set up for Health or Dental Care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. Permanent part-time employees may also participate in this benefit at their own expense.
*cannot be used if enrolled with the Harvard Pilgrim HMO High-Deductible HSA. Must be enrolled in one of the other available options through the city.
Dependent Care Reimbursement Account A Dependent Care Reimbursement account can be set up for dependent care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. Permanent part-time employees may also participate in this benefit at their own expense.
Limited Purpose Flexible Spending Account (LPFSA) A limited purpose FSA can be set up for Dental and Vision Care expenses only, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. This is only available to those employees enrolled in a qualifying High-Deductible Health Plan with a Health Savings Account (HSA).
Health Savings Account (HSA)** A savings account, used in conjunction with a High-Deductible Health Plan (HDHP), allowing an employee to set aside a predetermined amount of money on a pre-tax basis to cover out-of-pocket qualified medical expenses. An employer may also contribute to this account.
**must be enrolled in a High-Deductible Health Plan through the city.
OTHER BENEFITS
Annual (Vacation) Leave Generally speaking, most employees accrue annual leave at the rate of approximately one work day per month during their first 5 years of employment, with accruals increasing at certain anniversary dates thereafter. There is no waiting period to begin earning annual leave. Annual leave accruals are earned on the 1st of the month for the prior month, provided there have not been more than 5 days of non-pay in that prior month. For any month where more than 5 days of non-pay occur, there will be no accrual earned for that month. The Personnel Rules & Regulations, departmental approval procedures, and/or any applicable collective bargaining agreement should be referred to for details.
Paid Holidays Subject to the terms of applicable collective bargaining agreements and/or the Personnel Rules and Regulations, employees generally observe 12.5 paid holidays each year. The holiday schedule is posted on the city's internal website under Benefits.
Retirement - Pension System (mandatory participation) Upon employment, all full-time employees (35 hours or more) are enrolled in the New Hampshire Retirement System with a mandatory pre-tax payroll deduction each week of 7% of their gross income (11.55% for Group II Police employees and 11.8% for Group II Fire employees). The City also makes contributions to the New Hampshire Retirement System on behalf of full-time employees. The rate of contribution varies by Group I and II membership, as follows:
Group Rate as of 7/1/24 Employees (Group I)13.53%
Police Officers (Group II)31.28%
Firefighters (Group II)30.35%
Retirement - Investment Opportunities (voluntary participation) Three additional options for retirement savings are 457 deferred compensation plans managed by MissionSquare Retirement (formerly ICMA-RC - International City Management Association Retirement Corporation), PFPOPE and Empower and are available through payroll deduction. A traditional Roth IRA managed by the MissionSquare or a Roth 457 managed by Empower and PFPope are also available through payroll deduction.
Accident/Critical Illness Plans Two plans are available through Allstate offering cash benefits payable upon the event of an accident or diagnosis of a critical illness or condition. This benefit is voluntary and available through a pre-tax payroll deduction.
Legal and ID Theft Plan Two plans are available through Legalshield providing the option of either Legal services or ID Theft Protection plans. This benefit is voluntary and is available as a post-tax payroll deduction.
Merit Pay Plan Employees are eligible for a merit pay increase, typically one step on the applicable wage schedule, upon satisfactory completion of their probationary period and annually thereafter (again subject to satisfactory performance).
Employee Perks Family Pool Pass for City Employees, Non-Concord Residents Go to the Parks and Recreation office at 14 Canterbury Rd, show your work badge or picture id. This is a family pass but you must be the one to sign up initially. Parks and Recreation will confirm current employment on a roster. You will receive a specific color employee pass that you will use to gain entrance at all open City Pools and the Splash Pad.
Beaver Meadow Golf Course Guest of Member Rate Employees will need to register with the Proshop to obtain a household account. Every employee will need photo ID, proof of employment (badge or paystub) and email address. Once they have completed that task, they will check in through our normal processes and receive the employee rate.
Concord Public Library Card for City Employees, Non-residents Employees will need to go to any of the three branches to obtain a non- resident library card. You will need to bring photo identification and your name will be checked against the active employee roster. Once confirmed, your Concord Public Library card application will grant you full library usage while employed. The pass must be renewed and will be set to expire each August 31st of the current year.
This document is a summary, only for purposes of providing general information to job applicants, and is subject to periodic revision by the Human Resources Department. It does not constitute any sort of guarantee, commitment or contract for any aspect of the Beneflex Program or the Personnel Rules & Regulations, which are also subject to change. The Beneflex Program is administered by the City of Concord at its sole discretion, subject to annual City Council appropriation and any applicable collective bargaining agreements.
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