Job Description

Dana-Farber Cancer Institute has an opening for a Program Manager for Volunteer Services at the main Longwood campus. Reporting to the manager of volunteer services and patient programs, the Program Manager of Longwood Volunteer Services is responsible for the day-to-day program coordination of Longwood volunteer orientation, placement, training, and supervision. This includes daily monitoring of volunteer scheduling, real time problem solving, and relationship management with staff of programs where volunteers are placed. The Program Manager will work with the Manager of volunteer services to implement programs for the Longwood campus and provide patient and family assistance as needed. They will serve as supervisor to the Chestnut Hill Volunteer Program Coordinator. The Longwood Volunteer program serves as the home base and model for all volunteer programs across the DFCI enterprise.

Location: Longwood, with occasional travel to the Chestnut Hill location. 

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Develop annual budgets and operating strategies for the program.
• Monitor program progress against targets/budgets after implementation to evaluate success and intervene to adjust as needed.
• Develop and manage evaluation methods to access program strengths and identify areas of improvement.
• Work closely with program leadership to enhance communication and transparency regarding project decisions and issues.
• Oversee implementation of services/projects including documenting all necessary policies and procedures, system set-up, and staff training.
• Produce tangible reports for management throughout project life cycles.
• Participate in the development and implementation of quality improvement initiatives.
• Apply change, risk, and resource management.
• Assure deliverables are aligned across the various projects within the program.

SUPERVISORY RESPONSIBILITIES:

• May have supervisory responsibilities.

• Bachelor's degree.
• 3 years relevant experience as a project manager and/or program manager, preferably in a health care or research environment.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Extensive knowledge of program management processes, performance evaluation and change management principles.
• Strong communication and interpersonal skills.
• Strong knowledge of budgeting and resource allocation procedures.
• Exceptional leadership skills, with the ability to manage a team with a diverse array of talents and responsibilities.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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About Dana-Farber Cancer Institute

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

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