Job Description

Pacifica Hotels is searching for a knowledgeable Assistant General Manager who is passionate about guest services to join the team at the NEW Cambria Hotel Templeton-Paso Robles. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience. Core functions of the position include: Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts. Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. Check travel agent commissions, franchise frequent stay program activity and central reservations. Check Maid’s List and ensure room availability status is accurate. Check time cards to posted schedule. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Health Benefits, Travel Perks & More: Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year. Pay Range: $70,000 to $75,000/year depending on experience. Qualifications Experience: Preferred: Marriott experience a plus, 2 years in a similar role. Behaviors Preferred: Thought Provoking: Capable of making others think deeply on a subject. Team Player: Works well as a member of a group. Loyal: Shows firm and constant support to a cause. Leader: Inspires teammates to follow them. Innovative: Consistently introduces new ideas and demonstrates original thinking. Enthusiastic: Shows intense and eager enjoyment and interest. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Dedicated: Devoted to a task or purpose with loyalty or integrity. Motivations Preferred: Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work. Self-Starter: Inspired to perform without outside help. Peer Recognition: Inspired to perform well by the praise of coworkers. Job Security: Inspired to perform well by the knowledge that your job is safe. Growth Opportunities: Inspired to perform well by the chance to take on more responsibility. Goal Completion: Inspired to perform well by the completion of tasks. Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals. Financial: Inspired to perform well by monetary reimbursement. Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. #J-18808-Ljbffr The Redondo Beach Hotel

Job Tags

Similar Jobs