Job Description

Job Description

Job Description

Job Description:

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.

• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

• Under the direction of the area supervisor, perform daily activities accurately and on time.

• Maintain a safe and professional environment.

• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

• Maintains required records and documentation.

• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements:

• Required Education: High school diploma or equivalent.

• Medical training: medical assistant or paramedic training preferred.

• Phlebotomy certification required in Maryland

• 3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.

• Minimum 2 years in a Patient Service Center environment preferred.

• Ability to provide quality, error free work in a fast-paced environment.

• Ability to work independently with minimal on-site supervision.

• Excellent phlebotomy skills to include pediatric and geriatric.

• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.

• Must be able to make decisions based on established procedures and exercise good judgment.

• Must have reliable transportation, valid driver license, and clean driving record, if applicable.

• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.

• Capable of handling multiple priorities in a high-volume setting.

• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

• Customer service in a retail or service environment preferred.

• Keyboard/data entry experience.

• Shift/Time Zone: Monday, Tuesday, & Friday 8:00am-12:30pm Wednesday 9:00am-4:30pm with rotational weekends. Saturday only 7am-11pm

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