The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s US commercial franchises. The individual will drive alignment across programs to ensure compliance with all applicable privacy standards and driving cost and operational efficiencies. This position will interface with a multidisciplinary team with members from Marketing, Sales, Medical Affairs, Compliance, Reimbursement, Healthcare Systems and Operations. Some domestic travel required.
In addition to operating as the US franchise lead for delivery of patient services, this role will assume responsibility as lead subject matter expert in one specific service area within Copay, Hub Operations, Free Goods (trial, samples, assurance, patient assistance program) or Clinical/Nursing support services.
Main Responsibilities:
Qualifications:
Bachelor degree in business/marketing or science discipline; MBA a plus
7+ years' relevant commercial operations experience, within the pharmaceutical industry including experience managing delivery of patient service programs.
Experience diagnosing and resolving complex issues • Knowledge of relevant legal, compliance and regulatory requirements
Proficiency with Microsoft Office; SAP experience preferred Different qualifications or responsibilities may apply based on local legal and/or educational requirements.
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what’s available to you as a CSL employee.
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring .
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
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